Pastry Chef

Open House

NYSCDM

Thanks for your feedback

A quick note back

Thanks for the feedback. I read all of it (not skimmed, not forwarded, not aggregated into a dashboard). Here's what's going to happen with it.

If you flagged something specific

I'll come back to you directly within 2 business days, from my actual email address. If it's a problem, we'll fix it or tell you why we can't.

If you said something nice

Thank you — genuinely. The team will see it. Those emails make our day.

If you provided constructive criticism

Thanks for telling us, especially if it was uncomfortable to write. The feedback that stings the most is usually the feedback we value the most.

What we'll do with it

Every piece of feedback goes into our fortnightly review. The patterns we see repeated three or more times get added to the roadmap. We track what gets changed, and we'll tell you about the ones that came from your suggestions.

Thanks again for taking the time.

NYSCDM

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